Gambling should be entertainment — not a way to earn money, escape problems or manage stress. b399 takes responsible play seriously and provides genuine tools to help every player, from Karachi to Peshawar, stay in control at all times. This page explains your options and our commitments.
b399 is strictly for adults aged 18 years or older, or the higher minimum age required by the operator's applicable licensing jurisdiction. This is non-negotiable. Age verification is applied to every Account before withdrawals are processed, and may be requested at registration or at any point during Account use.
Every player must pass identity verification before withdrawing funds. A valid government-issued ID (CNIC, passport) confirming your age is required. There are no exceptions to this requirement.
Any Account found to belong to a person under the applicable minimum age will be immediately suspended. Any winnings accumulated during an underage period are forfeited in full.
If you share a device or household with minors, please keep your Account credentials private and log out after every session. Do not allow any person under 18 to access your Account under any circumstances.
If you believe a minor has registered or accessed a b399 Account — including your own — please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.
Pakistani Legal Context: Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. Age restriction alone does not determine the lawfulness of gambling activity in Pakistan. This page does not constitute legal advice. Players are responsible for understanding and complying with the laws applicable in their jurisdiction.
These tools are built into your b399 Account settings and are available at any time. Setting limits takes effect immediately when reducing your current thresholds. Increases require a cooling-off period to prevent impulsive changes during a session.
Set a maximum amount you can deposit within a defined period — daily, weekly or monthly. Once your limit is reached, no further deposits will be accepted until the period resets. Reductions take immediate effect; increases require a 24-hour waiting period.
Cap the maximum amount you can lose within a chosen period. This is separate from deposit limits — it tracks actual net losses rather than total deposits. When your loss limit is reached, further wagering is blocked until the period resets.
Set a maximum duration for each gambling session. When your time limit expires, you will receive an alert and be asked to confirm whether to continue or end the session. This helps prevent extended unplanned sessions.
Receive periodic on-screen reminders showing how long you have been playing and how much you have wagered in the current session. Reality checks can be configured to appear at intervals of 15, 30 or 60 minutes.
Take a short break from gambling without committing to full self-exclusion. A cooling-off period temporarily restricts Account activity — typically 24 hours, 7 days or 30 days — and cannot be cancelled mid-period once activated.
Voluntarily exclude yourself from the Platform for a defined period or permanently. Self-exclusion closes your Account to gambling activity for the elected duration and cannot be reversed before it expires. This is the most powerful tool available.
All tools are accessible from your Account Settings panel. If you cannot access your Account, contact support at [email protected] (plain text — not a link) and our team will activate the required control on your behalf within 24 hours.
Self-exclusion is the most effective tool available if you feel your gambling is becoming problematic. Here is exactly how to activate it on b399, and what happens when you do.
Access your b399 Account and navigate to the Responsible Gambling section of Account Settings. This is clearly labelled and accessible from the main Account menu at all times.
Choose from the available exclusion periods listed below. For indefinite or permanent exclusion, select the "Permanent" option. Read the confirmation information carefully before proceeding.
You will be asked to confirm your decision. Once confirmed, your Account will be closed to gambling activity immediately. Any active wagers at the time of exclusion will be settled according to standard rules; your Real Balance will be returned to your verified payment method.
Self-exclusion is non-reversible for the elected period. Requests to re-open an Account early will be declined. After the exclusion period ends, you must actively contact support to re-activate your Account — it does not reopen automatically.
If you are unable to access your Account settings, email [email protected] (plain text — not a link) and request self-exclusion. Our team will process the request within 24 hours and confirm by email when your exclusion is active.
Choose the period that suits your needs. All periods are firm — once activated, the exclusion runs its full duration regardless of requests to end it early.
Responsible gambling at b399 is not a page added to satisfy a compliance requirement. These are operational commitments that affect how the Platform is designed, staffed and monitored every single day.
b399 monitors Account activity for patterns associated with problem gambling — rapid-fire session escalation, significant loss chasing, failed self-exclusion bypass attempts. Flagged Accounts are reviewed by our responsible gambling team and may trigger a direct welfare outreach.
b399 does not use countdown timers on bonus offers designed to force impulsive decisions, does not send re-engagement emails to self-excluded players, and does not offer bonuses specifically timed to coincide with a player who has just hit a loss limit.
Responsible gambling tools are in your Account Settings — not hidden behind multiple menus or presented in a way that discourages use. We want these tools used, and we design the interface to make them accessible rather than inconvenient.
We explain how gambling products actually work — house edge, RTP, wagering requirements, odds formats — so that players from Lahore to Rawalpindi can make genuinely informed decisions rather than operating on misunderstanding or marketing-inflated expectations.
Responsible gambling support is available through our 24/7 live chat and email channel at [email protected] — not routed through a separate low-priority queue. If you need to set a limit or activate self-exclusion urgently, our team responds in real time.
b399 proactively informs Pakistani players about the Prevention of Gambling Act, 1977 and the importance of understanding local law before participating. We do not claim Pakistani government authorisation and we do not encourage users to disregard applicable legal restrictions.
Financial limits are the most practical day-to-day tool for keeping gambling within your personal budget. Here is how each type of limit works and what you should consider when setting yours.
Controls the maximum amount you can add to your Account balance in a given period. Ideal for players who want to pre-set a gambling budget before a cricket season or PSL tournament period.
Caps your net losses within a chosen period. Unlike deposit limits, this directly tracks outcomes — stopping play when losses reach your threshold regardless of remaining Account balance.
Limits the duration of each logged-in session, independent of financial activity. Particularly useful for preventing session overruns during live cricket or late-night casino play.
Illustrative Monthly Budget Guide (PKR)
These are illustrative guides only. Never set a limit higher than you can genuinely afford to lose. Gambling winnings are never guaranteed.
Honest self-reflection is the starting point for recognising a problem. Ask yourself these questions. If you answer "yes" to several of them, consider using the self-exclusion tool or contacting our support team for a confidential conversation.
If you answered yes to three or more questions, your gambling may be causing harm. You are not alone, and there is no shame in asking for help. Please use the self-exclusion tool in your Account Settings or contact our support team at [email protected] immediately.
If your gambling is currently recreational and under control, these principles help keep it that way — whether you are following the Pakistan national cricket team, tracking PSL standings or playing live casino tables.
Only gamble with money you can afford to lose
Set a gambling budget in PKR before you start and treat it as an entertainment expense — the same way you would a cinema ticket or a restaurant meal. Never use essential funds.
Set a time limit before you open the Platform
Decide in advance how long you will play. Use the session time limit feature to enforce it automatically rather than relying on willpower alone — especially during extended cricket match coverage.
Never chase losses
Accept that losing is a normal part of gambling. Chasing losses by placing larger or more frequent bets rarely recovers what was lost — and almost always makes things worse. When your session budget is gone, log out.
Don't gamble to escape problems or manage emotions
Using gambling as a way to manage stress, anxiety, financial pressure or emotional upset is one of the clearest warning signs of developing dependency. If this applies, please speak to someone — whether that is our support team or a trusted person in your life.
The responsible gambling tools described on this page are always available in your Account Settings. If you need immediate help, our support team is available 24/7 at [email protected]. Ready to explore the Platform? Start from the homepage.
Need support urgently? Contact us at [email protected] (plain text — not a link). Gambling involves financial risk. Adults 18+ only, or the higher minimum age required by the applicable jurisdiction. Local laws including the Prevention of Gambling Act, 1977 may restrict online gambling in Pakistan. b399 is not affiliated with any Pakistani government authority. This page does not constitute legal or medical advice.
b399 is not affiliated with or endorsed by the Government of Pakistan, PTA, State Bank of Pakistan, or any Pakistani financial institution. Responsible gambling tools described on this page are subject to the Platform's current technical configuration. b399 does not hold a Pakistani gambling licence. Gambling involves risk of financial loss. This page is for informational purposes only and does not constitute legal, financial or medical advice.